Return Policy

Effective Date: September 8, 2026

At Havel Parts, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on havelparts.com.

1. Return Window

You may request a return within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.

2. Eligibility for Return

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging with all accessories, manuals, and documentation included, and accompanied by proof of purchase (order number or receipt).

Some items are not eligible for return, including special-order or custom-configured products ordered specifically for you, items that have been installed, wired, or physically altered, and products marked as final sale at the time of purchase.

3. How to Start a Return

To start a return, contact us at Frank@havelparts.com or (316) 249-6730 with your order number and the reason for the return. We will provide you with return instructions and, where applicable, a return authorization. Do not send products back without first contacting us.

4. Return Shipping

Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.

5. Restocking Fee

Returned items may be subject to a restocking fee of up to 15%, deducted from your refund, except in cases where the return is due to our error or a defective product.

6. Damaged or Defective Items

If you receive a damaged or defective item, or the wrong item, contact us within 7 days of delivery. We will arrange a replacement, exchange, or full refund, including return shipping costs, at no expense to you.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days.

8. Exchanges

If you need to exchange an item for a different product, please contact us to arrange the exchange.

9. Cancellations

Orders may be canceled free of charge before they have shipped. Once an order has shipped, our standard return policy applies.

10. Contact Us

Havel Parts, Kechi, Kansas 67067, United States. Phone: (316) 249-6730. Email: Frank@havelparts.com